ehome utilizes a hub-and-spoke approach with an existing eTelecare delivery center as the hub and work-from-home agents as the spokes, creating a cost-effective solution that combines the best attributes of a traditional contact center and a work-from-home virtual workplace.

After an initial training period, eTelecare employees work primarily from home using the company's centralized technology architecture and delivery platform to access the same proprietary training, workflow, reporting, and quality tools as in the delivery center. The platform allows secure access, monitoring, and reporting for eTelecare clients.

Launched with an initial customer - a leading computer system manufacturer - ehome has proven very popular with agents due to the elimination of a regular commute along with additional work-from-home benefits. Initial results of the program have shown lower absenteeism, lower agent attrition, higher agent satisfaction, higher first-call resolution rates, and greater customer satisfaction. Since the service offering is highly scaleable, existing programs can be expanded and new programs can be ramped more quickly than is the case with facilities-based programs.

"This new service offering is expected to give our clients greater flexibility to expand and staff programs while allowing eTelecare to attract and retain high-quality employees by drawing from a larger geographic pool," said eTelecare CEO and President John Harris. "ehome provides another vehicle through which our agents can deliver the highest levels of customer service possible ? which, of course, is our primary goal."About eTelecare Global Solutions Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available at www.etelecare.com.

Cautionary Note Regarding Forward-Looking Statements This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as "expects,"

"believes," "intends, "will," "estimates" and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to expanding our service delivery capabilities. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of our clients and the resulting impact of any adverse developments in our clients' business including adverse litigation results as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our quarterly report on Form 10-Q filed with the U.S. SEC on May 14, 2008 as supplemented in our quarterly report on Form 10-Q filed with the U.S. SEC on August 13, 2008. You can locate these filings on the Investor Relations page of our website, at www.etelecare.com under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.

eTelecare Global SolutionsNorth America:Mark Skoog, Marketing, 480-707-5414 or Philippines:Ruby Pauron, 63 917 533 1926