Technical Support Representative

Site Admin Joined: Oct 26, 2006 Posts: 100

Technical Support Representative

Computer Manufacturing Company

One focused vision made Dell the world’s leading direct computer systems company, with employees in 33 countries around the globe. Dell listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell is a leading global systems and services company and No. 34 on the Fortune 500. Dell provides Desktop products, notebooks, servers and storage. Headquartered in Toronto, with offices in Ottawa, Montreal and Edmonton, Dell Canada is a wholly-owned subsidiary of Dell Inc. Imagine being part of a company that steers the global market. Consider the possibilities, consider a career at Dell.

Types of Positions Available:

*
Hardware Support
* Bilingual (French/English) Support
*
Work From Home

*When you submit your application, please indicate the type of role(s) you are most interested in from the list above.

Specific Job Responsibilities:

* Answer calls and address the customer''s technical support needs.
* Provide high-level technical support on operational issues or maintenance of PC''s and /or peripherals.
* Use troubleshooting techniques and tools to accurately identify problems.
* Apply most effective solution for identified problems.
* Research and consult with peers when unable to quickly identify cause of problem.
* Advise and educate customers in a way they can understand.
* Assist in formulation of problem solving techniques for newly discovered issues.
* Remain knowledgeable of Dell''s product line and service offerings, current industry products and technologies.
* Keep up-to-date on emerging computer issues.
* Act independently to field support calls that are technically and interpersonally complex in nature.

Technical Support Representatives should:

* Enjoy problem solving challenges in the ever-changing realm of technical support.
* Have a desire to solve computer problems from start to finish.
* Be eager to learn new problem solving techniques.
* Have the patience to work through technical issues with non-technical customers.
* Work from home techs should have the ability to work independently with minimal supervision.

Required Skills and Knowledge:

* Deep understanding of Windows and Windows applications.
* Hardware troubleshooting skills.
* Peripherals, including the following: Multimedia, Scanners, Printers/Laser Printers, etc.
* Analytical ability to troubleshoot and resolve technical issues.
* Organizational and interpersonal skills.
* Ability to handle stressful situations.
* Ability to deal professionally with irate customers.
* Excellent telephone soft skills.
* Previous customer service and/or technical support experience an asset.
* Must be flexible to work a variety of shifts between the hours of 6am and 12am, 7 days per week (with possibilty of expanding to 24 hour availability)
* Only full time positions currently available

Newbie Joined: Jun 02, 2008 Posts: 1

I am extremely interested in the position. I can provide my resume of you would like to view my work history and skills. I look forward to hearing from you.

Liz Woolfson